Frequently Asked Questions (FAQ)

Family Health 

What services are provided by the Family Health Clinic?

The Family Health Clinic provides Primary Health Care Management Services for enrolled beneficiaries. Services offered in the clinic are: acute, routine, wellness, and established appointments, to include Physical Health Assessment (PHA) physicals; school and sports physicals;  follow-up appointments; prescription renewals (refills); pregnancy tests and blood pressure checks.

What are the sick call hours for active duty?

Sick call is by appointment only. Appointments are made by calling the Hampton Roads Appointment Center at 1-866-645-4584.

What is the process for pregnancy tests?

Pregnancy tests are offered to enrolled beneficiaries as follows:

  • 9:00 a.m. - 11:00 a.m. and 1:00 p.m. - 4:00 p.m. Mon-Fri
  • 9:00 a.m. - 11:00 a.m. third Thu of the month
  • Pregnancy tests are not given on holidays

Test results are generally ready in one hour or patients may complete consent to receive results via telephone.

What is the process for medication refills and referrals to the Family Health Clinic?

For medication refills for Family Health Prime enrollees only call 757-314-7500 option 3, ext. 44000. For general referral information call 757-314-7500 prompt 3, prompt 1.


Pediatric Clinic

What can be covered in a Telephone Consult?

Telephone consults/telephone messages are used for referral questions, medication refills, and to leave a message if patient and/or parent needs to speak with a provider. Please allow 48 hours for referral and medication refill requests to be processed.

What is the process for Well Baby Immunizations?

Well baby immunizations will be given per the Centers for Disease Control recommendations, in the Pediatric Clinic for those that have Well Baby appointments only. Other immunizations will be given in the Immunization Clinic.


Exceptional Family Member Program (EFMP)

Is EFMP enrollment mandatory for family members with special needs?

EFMP enrollment is mandatory and required immediately upon identification of a family member with chronic health conditions and/or special needs. Dependents must be enrolled in your sponsor’s service-specific EFMP to receive benefits from TRICARE Extended Care Health Options (ECHO).

Is Overseas Screening mandatory for my family members?

Yes. This is done through the EFMP office for family members located in the Disease Management Clinic.

What are the enrollment requirements for the Army Couples Program?

If you are a member of the Army Couples Program and a family member qualifies for the program, both persons must enroll in the EFMP. This will ensure that both assignment managers consider your family’s special needs.

What forms are used for the EFMP Program and where may I obtain them?

The forms used to enroll, update or dis-enroll from EFMP are DD Form 2792 Medical Summary, DD From 2792-1 Special Education/Early Intervention Summary. These forms are available at Army Knowledge Online (AKO).


Internal Medicine

What is the refill policy/process for Internal Medicine?

Patients need to be seen by their Primary Care Manager (PCM) within the last six months. Patients can call the refill line at 757-314-7500 option 3, ext. 44020 or they can personally bring the empty containers/bottles into the clinic for review and medication reconciliation. A member of your Health Care Team will request an appointment, should there be any medical concerns or questions; otherwise the prescription refill will be ready for pick up after 72 working hours at the Main Pharmacy. Patients will not receive a call from their Health Care Team unless there are concerns or questions regarding your medication.

When are EKGs done?

EKGs are done on a walk-in basis Monday through Friday from 8:00 a.m. - 11:30 a.m. and 1:00 p.m. - 3:30 p.m.

Who do we need to contact for refill?

Please call 757-314-7500 option 3, ext. 44020 to refill your prescriptions


Immunization Clinic

Do you give immunizations from civilian providers?

Yes. These patients are required to bring in a hand written prescription.

Are prescriptions required for certain shots?

Yes. Prescriptions are required for B12, Testosterone, Zostavax (Shingles) and Gardasil (HPV) shots.

Are Tuberculosis skin tests (PPD) administered every day?

No. PPDs are administered every day except Thursday.

Please Note: All female patient age 12 and above are required to have a pregnancy test prior to the administration of a live virus.


Allergy Clinic

Are civilian allergy serums accepted at the clinic?

No. There are strict standards regarding internal control and physical integrity of allergy serum accountability we must adhere to.

What is the process for Respiratory Therapy?

Referrals and appointments are required for Pulmonary Function Testing. Appointments can be made by calling 757-314-7945.



Can I pick up lab results at the Lab?

No. The laboratory is not authorized to release lab results to patients; they are only authorized to release results to the ordering provider. During the appointment your provider may explain that he/she will contact you only if the test result is abnormal. If you would like the result, please contact the clinic. If you are a patient with a prescription for a lab test from a civilian provider, the results will be sent directly to the ordering provider. If the civilian provider has not received the results, you can contact the Release of Information office for assistance at 757-314-7868. 


Nutrition Care

I am Active Duty. How do I sign up for the Weight Management Program?

Active duty service members desiring to participate in the weight management program can call 757-314-7612.


Women’s Health Clinic

Do I need a referral for my annual exam?

No referral is needed for Nurse Practitioner wellness appointments, i.e., annual exams, PAP smears, and/or evaluation for birth control. A referral is required to see a GYN Physician.

How do I get a pregnancy test?

Pregnancy tests are offered to enrolled beneficiaries of McDonald Army Health Center in the Family Health Clinic as follows:

  • 9:00 a.m. - 11:00 a.m. and 1:00 p.m. - 4:00 p.m. Mon-Fri

  • 9:00 a.m. - 11:00 a.m. third Thu of the month

  • Pregnancy tests are not given on holidays.

Test results are generally ready in one hour or patients may complete consent to receive results via telephone.

How do I get my birth control pills refilled?

Walk-in hours for patients who are currently taking birth control medication are from 7:30 - 11:00 a.m. and 1:00 - 3:00 p.m. To obtain a refill the patient must have documentation of a current Pap test (within one year) and have no existing medical problems. Your medical record will be reviewed, vital signs will be taken, and the prescription will be available for pick up at the Main Pharmacy the following business day.

How do I get my Depo Provera shot?

Shots are administered by appointment only. To schedule an appointment for your shot please call 757-314-7500 ext. 44040. Your medical record will be reviewed before we can administer the injection. Medical record must contain evidence of; Pap test; current order for Depo Provera; and date of last injection to include dose and injections site. Depo Provera orders written by healthcare Providers outside of McDonald Army Health Center must be reviewed and rewritten by a provider privileged within our Women’s Health Clinic. If the order needs to be reviewed and rewritten please call 1-866-645-4584 to schedule an appointment.

How do I get my Lupron injections?

Lupron injections are administered by appointment only. To schedule an appointment for your injection please call 757-314-7500 ext. 44040. Your medical record must be reviewed before we can administer the Lupron injections. The medical record must contain the following documentation: date of last injection; dosage given; and injection site. The Lupron order must be written by a provider privileged within our health facility.


Patient Administration Division

How do I get a copy of my medical records or how do I get my medical records transferred here from another facility?

Copies of medical records, transferring of medical records, and requests for medical records are accomplished through the Release of Information office in Room M27. Patients must present in person for these services.

Where do I take my Profile and Line of Duty (LOD) documents?

To have your Profile and/or Line of Duty documents processed, please take them to the Profile/LOD Office in room M33.


Patient Centered Medical Home

The Patient Centered Medical Home (PCMH) is a team-based model built around the premise that the best health care begins with a strong primary care foundation.

PCMH improves the care our patients receive by offering enhanced access to care and increased Primary Care Manager continuity, and by promoting patient-and family-centered evidence-based health care.

Patient Centered Medical Homes allow providers and patients to take a more proactive approach to health care, with a stronger focus on prevention. The medical home can reduce the percentage of specialty referrals and result in a PCMH team providing the needed care in one visit. The Patient Centered Medical Home model allows for better coordination of care and improved communication among team members and beneficiaries, while placing emphasis on preventive care and chronic care management, and empowering, patients to participate in their care plan. 


How Do I Get Care?

There are multiple ways to receive care in the way that works best for you.

We have learned from our experience and listening to you, that both face-to-face and non-face-to-face encounters (virtual care) are needed.

Although some medical needs require an appointment, many things can be more conveniently coordinated using technology.

Face to face appointments

You can schedule an appointment for a same day issue or in the future with your PCM. Although we want to maximize your appointments with your PCM, if you need to be seen during a time when your provider isn't available, we'll get you in to see one of the providers on your team.


Army Medicine Secure Messaging Service (AMSMS)

AMSMS allows you to directly contact your team through the web. Through this service, patients can initiate a web visit consultation, receive preventive care reminders, send a note to the provider’s office, request test results, and ask for prescription renewals. See your Medical Home team to get enrolled in secure messaging.

Tricare Online

Tricare Online allows you to schedule an appointment, review laboratory results, and view health education material.