Visitor Guidelines 

Visitor Reference Guide

McDonald Army Health Center’s (MCAHC) General Surgery wing welcomes and encourages patients undergoing a procedure to have family and friends at the health center for support. The following information is intended to assist those who accompany patients at MCAHC.

 

Upon Arrival

Upon arrival for your procedure (located on the second floor of the health center and accessible from the elevators located in the main lobby), patients and designated escort are asked to register at the reception desk.  From there, one patient escort will be able to accompany the patient into the procedure admitting area.  Communication with the surgical team is very important.  The medical service assistants working at the reception desk are there to assist in the process and to facilitate communication.

 

During the Procedure

At the reception desk, we will ask for one person to be identified as the designated escort for the patient. This person will receive periodic updates on the patient's condition and the progress of the procedure.  All patients must have a designated escort to be physically present during their procedure.

 

After the Procedure

After the procedure, the staff will update the patient's designated escort.  At that time, the patient is transferred to recovery area to be monitored for any post-procedure needs.  Once the patient has recovered, they will be reunited with family members in preparation for discharge.