Patient Rights & Responsibilities

PATIENTS’ RIGHTS


Patients' rights are to be supported by all Military Treatment Facility (MTF) personnel and should become an
integral part of the healing process. These patients' rights are:


MEDICAL CARE: The right to the quality care and treatment consistent with available resources and generally accepted
standards. The patient also has the right to refuse treatment to the extent permitted by law and government regulations,
and to be informed of the consequences of his or her refusal. The patient has the right to share in decision
making about the management of his or her medical care. This may include but is not limited to requesting a different
Primary Care Manager (PCM), requesting a second opinion, or requesting timely specialty evaluation.


RESPECTFUL TREATMENT: The right to considerate and respectful care with recognition of his or her personal
dignity, psychosocial, spiritual, cultural and personal values, and beliefs systems.


PRIVACY AND CONFIDENTIALITY: The right, within law and military regulations, to privacy and confidentiality,
integrity and availability of their protected health information concerning medical care, and similar rights for other
personally identifiable information, in electronic, written and spoken form. The right to be informed when breaches of
privacy occur, to extent required by Federal law.


IDENTITY: The right to know, at all times, the identity, professional status, and professional credentials of health care
personnel, as well as the name of the health care provider primarily responsible for his or her care.


PAIN MANAGEMENT: The right to respectful and responsive care that includes treatment of symptoms and effective
pain management.


EXPLANATION OF CARE: The right to an explanation concerning their diagnosis, treatment options, procedures
and prognosis in terms that are easily understood by the patient or responsible caregiver. When it is not medically advisable
to give such information to the patient due to vulnerabilities or other circumstances, the information should be
provided to a designated representative.


FILING GRIEVANCES: The right to make recommendations, ask questions, or file grievances to the MTF Patient
Relations Representative or to the Patient Relations Office. The right to report unresolved safety and quality of care
concerns to the Joint Commission (TJC) without fear of reprisal at 1-800-994-6610 or by submitting a concern or complaint
online at https://www.jointcommission.org/report_a_complaint.aspx.


INFORMED CONSENT: The right to be advised in non-clinical terms of information needed in order to make
knowledgeable decisions on consent or refusal for treatments. Such information should include significant complications,
risks, benefits, and alternative treatments available.


RESEARCH PROJECTS: The right to be advised if the facility proposes to engage in or perform research associated
with your care or treatment. The patient has the right to refuse to participate in any research projects.
SAFE ENVIRONMENT: The right to care and treatment in a safe environment.


MTF RULES AND REGULATIONS: The right to be informed of the facility's rules and regulations that relate to
patient or visitor conduct.


***Neither McDonald Army Health Center (MCAHC) nor TRICARE imply financial responsibility for any activities
associated with these rights***

 

PATIENTS’ RESPONSIBILITIES


Providing quality health care is a complex task that requires close cooperation between patients and health care
facility personnel. Patients can take responsibility for their care by helping the medical team give the best possible
care. These patient responsibilities are:


PROVIDING INFORMATION: The responsibility to provide to the best of their knowledge, accurate, complete and
up-to-date information about complaints, past illnesses, hospitalizations, medications, self- management and other matters
relating to their health to the best of their knowledge. A patient has the responsibility to let their primary health
care provider know whether they understand the diagnosis, treatment plan and what is expected of them.


RESPECT AND CONSIDERATION: The responsibility for being considerate of the rights of other patients and
MTF health care personnel and for assisting in the control of noise, smoking, and the number of visitors. The patient is
responsible for being respectful of the property of others and of the facility.


COMPLIANCE WITH MEDICAL CARE: The responsibility for complying with the medical and nursing treatment
plan, including follow-up care, recommended by health care providers. This includes keeping appointments on
time and notifying the MTF when appointments cannot be kept.


DEEMED CONSENT: In the event of a direct exposure of your bodily fluids to a health care worker during your
treatment in a way that may transmit disease, your blood may be tested for the infections listed here, HIV screening
(AIDS); HBV screening ( Hepatitis B); HCV screening (Hepatitis C); RPR (Venereal Disease); Hepatic Function Panel
(Liver Function Test). Likewise, if you are expose to bodily fluids of a healthcare worker, that person’s blood will be
similarly tested. In either case, you will be advised of the test results. By presenting yourself for treatment, you consent
to these tests as required by Virginia State Law; Virginia Code 32.1-45.1.


MEDICAL RECORDS: The responsibility for ensuring that medical records are promptly returned to the medical
facility for appropriate filing and maintenance when records are transported by the patients for the purpose of medical
appointment or consultation, etc. All medical records documenting care provided by any MTF are the property of the
United States Government.


REPORTING OF PATIENT COMPLAINTS: The responsibility for helping the MTF Commander provide the best
possible care to all beneficiaries. Patients' recommendations, questions, or complaints should be reported to the Patient
Advocate.


MTF RULES AND REGULATIONS: The patient is responsible for following the MTF rules and regulations affecting
patient care and conduct.


TOBACCO-FREE CAMPUS: MCAHC is a tobacco-free campus to include its outlying clinics. The use of tobacco
products (traditional or electronic) by patients, visitors and employees is prohibited. The tobacco-free campus is no
less than 200 feet and no greater than 250 feet from the primary buildings. Tobacco includes, but not limited to, cigars,
cigarettes, electronic nicotine delivery devices, pipes, and smokeless products that are chewed, dipped, snuffed or dissolvable.
Tobacco use in all government vehicles is prohibited.


REFUSAL OF TREATMENT: Patients are responsible for their actions if they refuse treatment, or do not follow the
provider’s instructions.