What is the Change Healthcare (previously RelayHealth) service
Change Healthcare (previously RelayHealth) is a web-based service through which providers and patients can communicate securely. This service, Secure Messaging, supplies providers and their care teams with an interactive website where patients can initiate a webVisit® consultation, receive preventive care reminders, send a note to the provider's office, request prescription renewals and refills, request lab or test results, and request appointments. Patients may also securely store and manage their Personal Health Record information including health conditions, allergies, immunizations, hospitalizations, office visits, and their family health history.
Is this service secure?
Secure Messaging uses a high level of security to protect the privacy and confidentiality of healthcare information transmitted through its provider-patient messaging service. Unlike e-mail, which relies on multiple file servers distributed across the Internet, Secure Messaging use a single, centrally managed, secure database for all provider-patient communications. All messages are delivered to a web browser using 128-bit, secure-socket layer encryption. To prevent others from viewing your private information, you should always log out after using this service.
How is the Change Healthcare (previously RelayHealth) message service different from regular e-mail?
These messages differ from regular e-mail because they are securely and confidentially transmitted. They employ clinical guidelines and algorithms to support the interaction between provider and patient. All Change Healthcare (previously RelayHealth) messages provide an audit trail enabling provider and patient to view the entire message history.
How will I know if I have a message waiting for me at this site?
When a message is delivered to your Secure Messaging inbox, Change Healthcare will immediately send an e-mail to your preferred e-mail address (the e-mail address you provided when registering) notifying you of a waiting message, and providing a convenient link to this service.
You will not receive a Change Healthcare (previously RelayHealth) e-mail address. Rather, you check your messages by signing in to the Secure Messaging website using your username and password.