The Patient Advocate serves as a liaison between patients and their families, and the Medical Treatment Facilities’ Command and Staff members by providing an effective two-way channel of communication. As your advocate, I will assist you or members of your family in seeking; solutions to problems; misunderstandings; voice concerns; get timely and relevant information; and/or offer compliments and suggestions. Many of your concerns are best resolved in the area where you are receiving services or treatment. I recommend that you ask to speak to the Non-commissioned Officer In Charge (NCOIC), Officer in Charge (OIC) or Head Nurse initially, prior to coming to Patient Advocate in order to expedite a solution to your concern. If you do not get resolution or we are not able to meet your needs, I am available to provide further assistance.
M-Th: 7:30 a.m. - 4:30 p.m.
576 Jefferson Ave Ft. Eustis, VA 23604