Acute and routine appointments
Integrated Behavioral Health Consulting Services
Physicals/Periodic Health Assessments (PHAs)
Routine Women's Health Service
Normal Operating Hours: 0700 to 1600
Immunization Walk-in Hours: Tue - Thu, 1300 to 1500
To schedule an appointment, please login to TRICARE Online or call the Hampton Roads Appointment Center (HRAC) at 1-866-645-4584.
Intergrated Behavioral Health Consultant (IBHC), Soldiers can request appointments without referral at the TMC2 Front Desk or call 757-314-7654 (option 2).
Mon - Fri: 0600 to 2000
Sat, Sun and Holidays: 0700 to 1500
To cancel an appointment please go to TRICARE Online and access the Appointment Center. McDonald Army Health Center requires that beneficiaries cancel 24 hours prior to your appointment.
Don't be a no-show!
McDonald Army Health Center wants your help in reducing the number of "No Shows". Patients who miss appointments or arrive late by 15 minutes or more to their scheduled appointments are considered "No Shows". "No Shows" limit the number of available appointments. The Health Center request that beneficiaries cancel at least 24 hours prior to your appointment.
No, you must first complete your online portion (Part 1) as well as any required labs and/or EKG (depending on age) before you see your provider.
No, just walk in and inform the staff of what physical you need and we will provide you with the appropriate physical packet and instructions.
After you have completed your PHA, all your data will be inputted into MEDPROS. Turnaround time for MEDPROS is up to 72 hours.
Once you login with your username and password, you will be able to start the search for appointments from your Beneficiary Home Page or you may click on the Book Appointment link. Remember that you must also be registered at your local MTF in order to use the Book Appointment feature.
There are several reasons why you might receive this error. If you are certain that you entered your Social Security Number (SSN) correctly during registration contact the MHS Help Desk Customer Service at 1-800-600-9332.
In order to protect the medical records of individuals, every member must have their own account.
You must first register and log on to TOL. You must also be registered at your primary MTF before you can schedule an appointment. Once logged into TOL, use the focus center on your beneficiary home page to search for an appointment, or click on Book Appointments and follow the directions on screen.
You must first register and log in to TOL before you can schedule an appointment. Once you have logged in, you can start your Appointment process from your Beneficiary Home Page or by clicking on the 'Book Appointment’ link. You will be guided through the appointment booking process.
The goal of the PCM is to provide continuity of care. Your PCM (or team of providers) will see you first for your health care needs. The Primary Care Manager:
· Provides and/or coordinates your care
· Maintains your health records
· Refers you to specialists, if necessary (To be covered, specialty care must be arranged and approved by your Primary Care Manager)
You may request a change of PCM by contacting the local TRICARE Service Center. The request will normally be honored, subject to available resources.
Mon - Fri: 0700 to 1600
815 Gaffy Place Ft. Eustis, VA 23604